At Garden Plant Shop, we are dedicated to bringing the joy of gardening to your doorstep, no matter where you are in the world. We understand the excitement of receiving new plants and the importance of them arriving in perfect health. Our policies are designed to ensure transparency and your complete satisfaction.

Shipping Information

We ship globally (excluding Asia and a few remote regions) using trusted couriers to ensure your plants arrive safely and in a timely manner.

  • Order Processing: All orders are processed within 1-2 business days.
  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 days after dispatch. Shipping fee: £12.95.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 days after dispatch.

You will receive a tracking number via email once your order is dispatched, allowing you to follow its journey to your garden.

Returns & Exchanges Policy

We stand behind the quality of our plants and gardening supplies. However, we understand that sometimes things may not go as planned. Our returns and exchanges policy is valid for 15 days from the date you receive your items.

Important Note on Live Plants: Due to their perishable nature and to ensure their health and viability, we cannot accept returns or exchanges on the following live plants:
  • Anemone, Apple Trees, Apricot Trees, Blackberry Plants, Blueberry Plants, Cherry Trees
  • Citrus Trees, Currants, Fig Trees, Fruit Trees, Gooseberry Plants, Grape Vines
  • Peach Trees, Pear Trees, Perennial Plants (including Echinacea, Fern, Hosta, Lupin, and Penstemon)
These items are excluded from our standard return policy.

For all other eligible items (e.g., gardening supplies), to be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return & Exchange Process

  1. Contact Us: Email our friendly customer service team at [email protected] within 15 days of receiving your order. Please include your order number and the reason for your return or exchange.
  2. Wait for Approval: Our team will respond within 2 business days with further instructions and a Return Authorization Number.
  3. Ship Items Back: Securely package the items, include the original packing slip, and mail them to:

    Garden Plant Shop
    96 Kings Rd
    Brighton & Hove, GB CH6R 2IJ
  4. Processing: Once we receive your return, we will inspect it and process your refund or exchange within 5 business days.

Refund Information

Upon approval and inspection of your return, your refund will be processed:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Please note that original shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement items.

Need Help?

Our customer service team is here to help with any questions you may have about shipping, returns, or exchanges. Contact us at [email protected], and we’ll get back to you within 2 business days.

Thank you for trusting Garden Plant Shop with your gardening journey. We are committed to helping your garden grow.

Happy Planting!
The Garden Plant Shop Team