At Garden Plant Shop, we take pride in providing quality plants and gardening supplies to enthusiasts across the globe. We understand that sometimes things don’t go as planned, and we’re here to help make it right. Please review our policy below for returns and exchanges.

Our Policy

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Please Note: Due to the perishable nature of live plants, we cannot accept returns or exchanges on the following items:
  • Anemone
  • Apple Trees
  • Apricot Trees
  • Blackberry Plants
  • Blueberry Plants
  • Cherry Trees
  • Citrus Trees
  • Currants
  • Fig Trees
  • Fruit Trees
  • Gooseberry Plants
  • Grape Vines
  • Peach Trees
  • Pear Trees
  • Perennial Plants (including Echinacea, Fern, Hosta, Lupin, and Penstemon)
These plants are excluded from our standard return policy to ensure their health and viability.

Return & Exchange Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
  2. Wait for Approval: Our team will respond within 2 business days with instructions and a return authorization number.
  3. Ship Items Back: Package the items securely, include the original packing slip, and mail to:
    Garden Plant Shop
    96 Kings Rd
    Brighton & Hove, GB CH6R 2IJ
  4. Processing: Once we receive your return, we will inspect it and process your refund or exchange within 5 business days.

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping costs are non-refundable. For exchanges, we will cover the cost of standard shipping for the replacement items.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Garden Plant Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product(s) to return: [Product names and quantities]

Reason for return/exchange: [Please provide details]

I have read and understand the Returns & Exchanges policy.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Garden Plant Shop for your gardening needs. We’re committed to ensuring your satisfaction with our products and service.

Happy Planting!
The Garden Plant Shop Team